Communications Operator
ARE YOU LOOKING FOR A CAREER IN PUBLIC SAFETY? ARE YOU INTERESTED IN HELPING THOSE IN THE COMMUNITY?
CONSIDER APPLYING AS A COMMUNICATIONS OPERATOR TODAY!
2024 | 2025 | 2026 | |
Communications Operator | 4% | 4% | 4% |
Step D | $23.68 | $24.63 | $25.61 |
Step E | $24.84 | $25.84 | $26.87 |
Step F | $26.03 | $27.07 | $28.15 |
Pay Range | Length of Service |
D | Start of Employment |
E | 1st January of Service |
F | 2nd January of Service |
Please use the link below for applying with the City of Zanesville:
https://www.governmentjobs.com/careers/zanesville
Position Qualifications
Ability to pass a background investigation and reference check concerning work experience, criminal activity, character, trustworthiness and dependability. Applicant must pass a polygraph examination. Ability and willingness to work overtime, holidays and weekends.
Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
Licensure Or Certification Requirements
CCH; LEADS certification.
Distinguishing Job Characteristics
Under general supervision, dispatches police and fire departments on 911 and other calls, and provides communications support.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements.
Makes decisions for assignment of Police units in accordance with established procedures.
Provides continued contact and assistance. Monitors radio messages and runs warrant checks, license registrations, social security numbers and telephone numbers for police and other law enforcement officers responding on calls.
Arranges for ambulances, tow trucks, and other emergency vehicles. Contacts off-duty fire personnel for fire emergencies, as directed.
Enters into and retrieves information from LEADS/NCIC systems regarding stolen property, missing or wanted persons, suspects and other information necessary to support law enforcement operations. Runs registration and driver's license check through LEADS, and criminal history checks through CCH.
Types radio logs to record all police radio transmissions, and enters into computer system information pertaining to calls and incidences. Maintains file on all active warrants.
Answers business calls and transfers to requested party. Receives and relays regular and special weather reports. Receives and handles non-emergency calls and contacts. Accepts calls from employees in other city departments informing of absences. Handles miscellaneous public complaints, requests for general information, and other matters.
Receives payments for parking tickets and bonds, records transaction and issues receipt. Balances cash drawer. Releases impounded and towed vehicles to owners upon payment of fee.
Other Duties and Responsibilities
Scope of Supervision
None
Equipment Operated
Contacts with Others
Confidential Data
Working Conditions
Good working conditions. Exposure to stress when handling emergency calls. Exposure to normal occupational hazards when consistently operating computers including eye and wrist strain.
Usual Physical Demands
While performing the duties of this job, the employee frequently sits for extended periods of time, and exhibits digital dexterity when entering data into LEADS, computer and other tasks. Vision demands include close, relatively detailed vision, with the ability to adjust focus when reading a computer screen. Employee must communicate with a variety of persons, most importantly over the telephone and 2-way radio. The employee normally must be able to converse verbally with the general public, police officers and others, and to hear.
Required Knowledge, Skills and Abilities
Applicants who attain a passing score of 70% on the written exam and meet the typing requirement of 30 words per minute (wpm) with no more than 10 errors will have their names on an eligible list. The list will be arranged according to written examination scores from highest to lowest; it will then be used to fill current and future vacancies.
Military Credit
Applicants who have been honorably discharged from active duty in the U.S. Armed Forces are eligible for additional credit of 20% on their exam provided a passing score is obtained. Copy of honorable discharge or Form DD214 must be submitted before exam. No credit is awarded if proof of discharge is submitted after the examination date.
Examination
The civil service examination for Communications Operator will consist of two parts: a typing test and written exam. Both tests have time requirements. Applicants must meet requirements on both parts of exam to proceed to the eligible list.
Submitting an Application
To be included in the examination process for the position of Communications Operator, you must have submitted an electronic application by the deadline date.
General Information
A thorough background investigation will be conducted into the applicant's work experience, reference checks, criminal activities, character, trustworthiness, and dependability. Applicant will also be subjected to a polygraph examination. Applicant selected for employment will be subjected to a psychological exam and a physical/drug screen.
Special Note
Applicants having any disability that would require special testing arrangements for the written exam should notify the Civil Service Office regarding the need for special accommodations.
Required Documents to Upload
- Driver's license or State ID copy
- Résumé
- Other relevant certifications